← Back to store
We want you to love your Solar Fence Post Lights!

Refund Policy

Effective date: August 14, 2026

At Solar Fence post Lights, we want you to be completely satisfied with your purchase of MATULSA Solar Post Cap Lights. If you are not entirely happy with your order, we're here to help.

1. 30-Day Return Window

You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to support@solarfencepostlights.com within 30 days of delivery. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive RMA Number: Our customer service team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
  3. Package Your Item: Securely package the item(s) in their original packaging, including all accessories, manuals, and parts. Clearly write the provided RMA number on the outside of the package.
  4. Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refund Method and Processing Time

Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.

4. Non-Returnable Items

Certain types of items cannot be returned, including:

5. Damaged or Defective Items

If you receive a damaged or defective MATULSA Solar Post Cap Light, please contact us immediately at support@solarfencepostlights.com within 7 days of delivery. To help us resolve the issue quickly, please provide:

Upon verification, we will offer you a free replacement of the damaged/defective item or a full refund, including any original shipping costs. We may provide a prepaid return label for the damaged/defective item if required.

6. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solarfencepostlights.com. For non-defective items, we do not offer direct exchanges. Please follow the return process for the unwanted item and place a new order for the desired item.

7. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at support@solarfencepostlights.com.

8. Contact Us

If you have any questions about our Refund Policy, please contact us: